Changes of plan
Cancellation policy
Version 2026-08-19.1 · Effective 19 August 2026
Ask us to review a change
Use the authenticated request centre in your account to ask for a cancellation, transfer, credit, or refund review. We will record the date of your request and review the booking, the applicable terms, and any statutory rights before confirming an outcome.
What happens after you ask
A staff member reviews each request manually. A request does not automatically cancel a booking or create a refund. Where a refund is approved, it is returned through the original payment method and provider timing may affect when it appears.
Transfer your place
You can ask for a transfer to another person through the authenticated request centre. We will review the booking and the applicable policy before confirming whether a transfer can be made.
If Clearstep cancels
If we cancel a workshop, you may choose a full refund or move your booking to a suitable future session. Clearstep is not responsible for separate travel, accommodation, or other costs unless required by law.
How to request a change
Sign in to your account and submit a cancellation or booking-change request for the relevant workshop. If you cannot access your account, email brian@bncconsulting.co from the address used for booking.
Complaints
If you are unhappy with how we handled a request, follow our complaints procedure.